Refund policy

RETURNS 

You must notify us of your intended return within 10 days from the date of delivery.

Once we received your items we will inspect them. Please allow 5-7 business days for issuing your exchange, store credit or refund. We will notify you via email once any of them have been processed.

To initiate a return, please contact morganna.sw@gmail.com with the following information:

  • Full name
  • Email
  • Order number
  • Item being returned
  • Reason for return
  • If you would like an exchange, store credit or refund.

*Exchange depends on availability.

 

Terms and Conditions

  • Full-priced items may be returned for exchange, store credit or refund within 10 days of receiving your item/s.
  • Sale items and items purchased during a promotional sale are not eligible for exchange, store credit or refund.
  • Items purchased with a discount coupon (except 10% welcome coupon) may be returned for a store credit only within 10 days of receiving your item/s. All items returned must be in original condition: unworn, unwashed, unaltered, undamage, with hygienic protector and tags attached, free from s marks (including make-up and fake tan). Any items returned without hygienic protector or tags removed or showing signs of wear will not be refunded and can be returned to the customer at the customer’s expense.
  • Faulty or damaged items must be reported via email to morganna.sw@gmail.com within 10 days of delivery.
  • Original shipping charges are non-refundable.
  • Return postage costs will be at customer’s own expense.
  • Return parcels must include a customers full name and order number for identification purposes (a hand-written note is acceptable).
  • Please note policies are subject to change as we grow and find out better solutions.